Returns & Refunds

We want you to shop with confidence at Riftgate. If something isn't right with your order, we'll do our best to make it right.

Standard Returns

Most new, unopened items may be returned within 30 days of delivery for a refund.

To be eligible for a return:

• The item must be unused and in its original, unopened condition.
• The return request must be made within 30 days of delivery.
• The item must be returned to us before a refund is issued.

If your return is approved, we'll provide a prepaid return shipping label.

Please note that all trading card sales are final and ineligible for returns.

Customer Error & Original Shipping Charges

If incorrect or incomplete shipping information provided during checkout results in a package being lost, returned, or otherwise undeliverable, the original shipping charges are non-refundable.

Damaged, Defective, or Lost Orders

If your order arrives damaged, contains a defective item, or is lost in transit, please contact us as soon as possible.

Depending on the situation, we'll offer one of the following:

• A replacement item (subject to availability)
• A full refund
• A partial discount if you prefer to keep the item despite the damage

For damaged items, we may require the item to be returned before issuing a replacement or refund. We'll provide a prepaid return shipping label when a return is required.

Trading Card Sales

Due to the collectible nature of trading cards and the inability to verify their handling after delivery, all trading card sales are final.

This includes, but is not limited to:

• Individual trading cards (singles)
• Sealed trading card products
• Booster packs
• Booster boxes
• Collector products
• Bundles and other trading card merchandise

Trading cards are not eligible for returns, exchanges, or refunds, except where required by law or in the case of an item arriving damaged or due to an error on our part.

How to Start a Return

To request a return or report an issue with your order, please contact us at hello@riftgate.com with:

• Your order number
• A description of the issue
• Photos of any damaged items (if applicable)

We'll get back to you as quickly as possible with next steps.