Shipping Policy

Thank you for shopping with Riftgate. We are committed to getting your order to you as quickly and safely as possible. Please review our shipping policy before placing your order.

Order Processing

• Orders are typically processed within 1–3 business days after payment is received.
• Orders are processed Monday through Friday, excluding weekends and holidays.
• During periods of high order volume, processing times may be slightly longer. If there is a significant delay, we will notify you via email.

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

• Standard Shipping: 3–7 business days
• Expedited Shipping: 1–3 business days (if available)

Please note that delivery estimates are not guaranteed and may be affected by weather, carrier delays, holidays, or other circumstances outside our control.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information. Please allow up to 24 hours for tracking information to update.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us immediately at Hello@riftgate.com. We will do our best to update the address before the order ships.

Once an order has been shipped, we cannot guarantee that the shipping address can be changed.

If a package is returned to us due to an incorrect or incomplete address provided by the customer:

• The customer is responsible for any additional shipping charges required to resend the package.
• If the customer chooses not to have the order reshipped, a refund may be issued for the product price only. Original shipping charges are non-refundable.

Lost Packages

If your tracking information shows your package as delivered but you have not received it:

1. Check around your property and with neighbors.
2. Contact your local carrier for additional information.
3. Reach out to us within 7 days of the marked delivery date.

While we will gladly assist in filing a carrier claim, we are not responsible for packages that are marked as delivered by the shipping carrier.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery.

Please include:

• Your order number
• A description of the damage
• Clear photos of:
  • The damaged item
  • The shipping box
  • The shipping label
  • All packaging materials

We will review your claim and, if approved, will offer one of the following at our discretion:

• A replacement item
• A replacement for the damaged component
• A refund
• Store credit

Claims submitted after the reporting window may not be eligible for replacement or reimbursement.

Incorrect or Missing Items

If you receive the wrong item or something is missing from your order, please contact us within 7 days of delivery.

Include:

• Your order number
• Photos of the items you received
• A description of the issue

Once verified, we will send the correct item or otherwise resolve the issue at no additional cost.

Returned to Sender

If a shipment is returned to us because:

• The address provided was incorrect
• The package was unclaimed
• Delivery attempts were unsuccessful
• The customer refused delivery

The customer is responsible for paying the cost of reshipping the order.

If the customer prefers a refund instead, the refund will be issued for the product(s) only after the package is returned to us. Original shipping charges are non-refundable.

Reshipping Policy

We will reship an order at no additional cost if:

• We shipped the wrong item.
• The item was lost in transit and confirmed as lost by the shipping carrier.
• The order was damaged during transit and the damage claim is approved.

Additional shipping charges may apply if:

• The customer entered an incorrect shipping address.
• The package was returned due to failed delivery attempts.
• The customer requests a second shipment after delivery has been confirmed by the carrier.

Shipping Restrictions

We currently ship to the United States and Canada.

Customers are responsible for any applicable customs duties, import taxes, or other fees charged by their country unless otherwise stated.

Order Changes & Cancellations

Orders may be changed or canceled only before they have been processed for shipment.

Once an order has shipped, it cannot be canceled.

Contact Us

If you have any questions about shipping or your order, please contact us:

Riftgate

Email: Hello@riftgate